Privacy Policy

Last updated: July 28, 2026

1. Introduction

LABOFWEB Technologies Pvt Ltd ("we," "us," or "our") operates Lab of CRM ("the Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email address, phone number, and company details when you register or set up your account.
  • Business Data: All data you enter into the Platform to use our services, including leads, contacts, quotations, and related business information.
  • Communication Data: Standard business contact information we may use to reach you regarding service updates, offers, or support.
  • Usage Data: Information about how you access and interact with the Platform, including pages visited, features used, and time spent.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain the Platform and its features;
  • To improve, personalise, and enhance your experience;
  • To communicate with you regarding service updates, support, and promotional offers;
  • To detect, prevent, and address technical issues, fraud, or abuse;
  • To comply with legal obligations.

4. Cookies & Tracking Technologies

We use only essential cookies that are necessary for the basic functioning of the Platform. These cookies enable core functionalities such as session management and authentication. We do not use cookies for advertising or third-party tracking purposes.

You may configure your browser to refuse cookies, but some parts of the Platform may not function properly as a result.

5. Third-Party Services & Integrations

The Platform may integrate with third-party services such as WhatsApp, Facebook, and other platforms at your direction. When you choose to use these integrations:

  • Certain data may be shared with the third-party service provider solely to complete the action you initiated;
  • Some integrations may require your separate consent to the third-party's own terms and privacy policies;
  • Other integrations are handled directly by us, and data sharing is limited to what is necessary for the integration to function.

We encourage you to review the privacy policies of any third-party services you connect to the Platform.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Platform services. If you request deletion of your data, we will delete or anonymise your information within a reasonable timeframe, unless we are required to retain it by law.

7. Data Security

We implement reasonable security measures to protect your information, including HTTPS encryption for data transmitted between your browser and our servers, and access controls within the application to restrict unauthorised access.

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

8. Your Rights

You have the following rights regarding your personal data under applicable Indian law:

  • Access: Request a copy of the personal data we hold about you;
  • Correction: Request that we correct any inaccurate or incomplete data;
  • Deletion: Request that we delete your personal data, subject to legal retention obligations;
  • Withdrawal of Consent: Withdraw your consent to data processing at any time, where processing is based on consent.

To exercise any of these rights, please contact us at info@labofweb.com. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information. We disclaim any liability arising from use of the Platform by minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the Platform after changes constitutes your acknowledgement of the revised policy.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

LABOFWEB Technologies Pvt Ltd
KSUM - Calicut, 2nd Floor, UL CyberPark,
Kozhikode, Kerala 673 008
Email: info@labofweb.com