Cancellation & Refund Policy

Last updated: July 28, 2026

1. Overview

This Cancellation & Refund Policy governs the cancellation and refund process for users of Lab of CRM ("the Platform"), operated by LABOFWEB Technologies Pvt Ltd.

The Platform is currently offered on a free tier. When paid subscription plans are introduced in the future, this policy will govern all payments made through the Platform.

2. Cancellation Policy

Free Tier: Users on the free tier may discontinue using the Platform at any time by simply ceasing to use the service or by requesting account deletion via email at info@labofweb.com.

Paid Subscriptions (Future): Users on paid subscription plans may cancel their subscription at any time. Upon cancellation:

  • Access to paid features will continue until the end of the current billing cycle;
  • No further charges will be applied after the cancellation takes effect;
  • No pro-rata refund will be issued for the remaining period of the billing cycle.

3. Refund Policy

30-Day Money-Back Guarantee: If you are not satisfied with Lab of CRM for any reason, you may request a full refund within 30 days of your initial purchase. This applies to both monthly and annual subscription plans.

After the 30-day period, all payments are final and non-refundable, except as explicitly stated in this policy.

4. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us via email at info@labofweb.com with the following details:

  • Your registered name and email address;
  • Reason for cancellation or refund request;
  • Date of payment (if requesting a refund).

We will process your request within 5–7 business days. Refunds will be credited to the original payment method used at the time of purchase.

5. Exceptions

The following are not eligible for refunds:

  • Requests made after 30 days from the date of purchase;
  • Renewal charges for a billing cycle that has already commenced;
  • Add-on services or third-party integrations purchased separately;
  • Any charges disputed beyond the applicable refund period.

6. Payment Processing

All payments and refunds on the Platform are processed through Razorpay, our payment gateway partner. Refunds will be initiated by us and processed by Razorpay in accordance with their standard refund timelines. Razorpay issues refunds to the original payment method used by the customer.

7. Changes to This Policy

We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Cancellation & Refund Policy, please contact us at:

LABOFWEB Technologies Pvt Ltd
KSUM - Calicut, 2nd Floor, UL CyberPark,
Kozhikode, Kerala 673 008
Email: info@labofweb.com